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Terms Conditions That Govern Your mygm2u Account

These terms set out what you agree to when you open and use a mygm2u account — covering deposits, withdrawals, account conduct and how we handle disputes. Access to our platform depends on local law and is available only where local law permits.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay transactionsMalaysia accounts onlyUpdated when policy changesGoverns all games and markets

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HOW WE HANDLE THIS

Our Approach to Account Security and Policy Transparency

Account Security

Each account is protected with OTP verification at login. If we detect unusual activity — such as multiple login attempts or payment mismatches via Touch 'n Go eWallet — we flag the account for review before releasing funds.

Data Retention

We keep your account records, transaction logs and verification documents for as long as your account remains open and for a defined period after closure, in line with applicable Malaysian data handling requirements.

Cookie and Tracking Use

Our platform uses session cookies to maintain your login state and functional cookies to remember your preferred language and last payment method, such as Boost or GrabPay. No third-party ad-tracking cookies are set without disclosure.

Requesting Changes or Corrections

You may request a correction to your account details or ask us to review a flagged transaction through live chat or the email route in Account Settings. We will confirm receipt and provide a written outcome.

What These Terms Cover and How They Apply

mygm2u Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with mygm2u, you confirm that you have read, understood and accepted every clause in these terms. They apply to every action you take on the platform — loading funds via Touch 'n Go eWallet, placing a wager on the Football Sportsbook, requesting

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a withdrawal to your Boost wallet, or accessing Live Blackjack tables. We may update these terms when operational or regulatory circumstances require it. When we do, we will post the revised version here and, where practical, notify you through your registered contact. Continuing to use the
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account after an update means you accept the revised terms. If any clause conflicts with local Malaysian law, the locally lawful version takes precedence. Access to our platform is conditional on eligibility under applicable local law — if local law does not permit it in your
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region, you are not authorised to hold an account. You are responsible for checking local rules before registering. We reserve the right to suspend or close accounts that breach these terms, including accounts linked to fraudulent payment activity, duplicate registrations or misuse of our GrabPay or
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FPX transaction channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Reach our account team through the live chat window on the platform. Raise a terms query directly and we will respond within the session with a written reference number for your records.

Email Support Send detailed terms questions to our support address found in the Contact section of your account dashboard. We aim to respond with a clear written answer for your records.

Account Dashboard Log in, head to Account Settings, and use the Help tab to submit a terms-related query. Responses are logged in your message history so you can refer back at any time.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, contact us through live chat or the account dashboard message centre.

Yes. Every transaction processed through your account — whether via Touch 'n Go eWallet, Boost, GrabPay, FPX or DuitNow — falls under these terms, including dispute and reversal clauses.

We will post updates here and notify you through your registered contact where practical. Continuing to use your account after the update date means you accept the revised version.

We may suspend or close accounts that breach these terms. This includes duplicate accounts, fraudulent payment activity, or misuse of any transaction channel. You will be informed of the reason in writing.

Contact us through live chat or the email address in your account dashboard. State your account ID and the specific clause in question. We will provide a written response with our position.

Access and eligibility depend on local law. If local law in your region does not permit account use, you are not authorised to register. Players in Subang Jaya and elsewhere in Malaysia are subject to the same account terms.

We retain transaction logs, identity verification records and account history for a defined period after closure, consistent with applicable Malaysian data and financial recordkeeping requirements.

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