How Our Legal Terms Apply to You
When you open an account with us, you enter into a binding agreement that covers your use of the lobby, your financial transactions and how we handle your personal information. Your payment activity — whether you fund your account via Touch 'n Go eWallet, Boost or
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GrabPay — falls within the scope of these terms. Each transaction method is subject to its own provider rules in addition to ours, so we recommend you read both. We do not override what your e-wallet provider sets for transfer limits or PIN verification; those are
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governed by their own terms. Where local Malaysian law restricts or conditions access to certain products or markets, those restrictions apply automatically to your account. We may update these terms when our operational or legal obligations change. When we do, we will notify you through your
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registered account channel. Continued use of the account after notice is given is treated as acceptance of the updated terms. If any clause in these terms conflicts with mandatory Malaysian consumer law, the mandatory provision takes precedence. Your account data, transaction records and correspondence are retained
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in line with our data-retention schedule, details of which are in the trust section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.