Reference

How mygm2u Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you use mygm2u, why we collect it, and how we keep it secure.

Account data protectionPayment data handlingCookie & device dataYour access rightsContact us to update records
mygm2u How mygm2u Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Account Security

Each login session uses OTP verification sent to your registered mobile number. This prevents unauthorised access even if someone else has your password — your number stays the second lock.

Payment Data Handling

Transaction references for Touch 'n Go eWallet, Boost and GrabPay are stored in encrypted form. We never display your full wallet number inside the account dashboard after a transaction completes.

Cookie and Device Data

We use session cookies to keep you logged in while you move between the lobby and the cashier. Analytics cookies help us understand which pages load slowly on mobile — you can adjust cookie preferences in your browser settings.

Data Retention and Deletion

Account records are held while your account is active and for the retention period required by applicable law. Once that period passes, records are deleted from live systems. You can request a copy of your data at any time.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Start a live chat session directly from the mygm2u lobby. Our support team can log a data request or privacy query and route it to the right person on the same conversation thread.
Account Help Desk Log in to your account and open the Help section to submit a written privacy request. We acknowledge all data-related submissions and keep a record of the request for your reference.
Email Support For formal data access or deletion requests, contact us via the support email listed in your account settings. Include your registered contact number so we can verify your identity before processing.

Common Questions About Your Privacy on mygm2u

These are the questions we hear most often from people in Malaysia checking how their data is used. If something here does not answer what you need, reach us through live chat or the account Help section and we will follow up directly.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet or GrabPay. Device and session data is also recorded to secure your login and detect unusual activity.

We share data only with payment processors like those handling Boost or DuitNow transactions, and with identity verification services. We do not sell your data or share it with advertisers.

Records are kept while your account is active and for the period required by applicable law after closure. Once that retention window closes, data is deleted from our live systems.

Yes. Submit a data access request through the Help section in your account or via the support email in your account settings. We verify your identity first, then provide the records we hold.

Send a deletion request through live chat or the account Help desk. Players in Subang Jaya and across Malaysia use the same process — we confirm identity, then action the deletion within the timeframe local law allows.

Our policy covers the data we handle on our side — transaction references and payment confirmations. The wallets themselves are governed by their own privacy terms; we process only what those services pass to us to match your deposit or withdrawal.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.